Customer Service Insights
Customer service transcripts often provide the very best intelligence a company has about customer surplus and demand for new products and services. Yet, most companies ignore this invaluable data, or simply use it to train or supervise CSRs. A consulting firm can analyze a small sample of these files and point out the most common suggestions –– things you’ve already heard ten thousand times. But, what about the truly great ideas that only a few of your most insightful customers have suggested? What about the subtle trends in customer surplus that could really add to your bottom line if only you had sufficient data to build a bulletproof business case? If you’re ready to really know what your customers want and need, and what they’re willing to pay, get started with TagWorks today.